Strategic Action Planning

Continuous Improvement Programs

Executive Coaching

Team Building

Popular Workshops and Seminars

  

[Home]  [About Us]  [Feedback]  [Contact]

[Sign Up for Our FREE Newsletter]

 

Upcoming Workshops

 

 

Useful Tools

 

PAEI Management Styles 

 

It's not my job award

Networking

Performance Problems?

Authority VS Power

S.L.O.W. Conflict Resolution

 More Conflict Resolution Techniques

Time Management

Strategic Planning Basics

Interrelationship Digraph

Emotional Intelligence and Managing Your Emotions

Deming's 14 Points of Management

CADCA 17 Handouts Coalition Wellness

 

"The reward of a thing well done

is to have

done it.”

 

- Ralph Waldo Emerson

 

 

 

A basic conflict resolution process, SLOW works well for individuals that need a simple and practical process to help them resolve conflicts in the work place.

 

S.L.O.W.

CONFLICT RESOLUTION

If you see a problem, you are part of the solution.

 

State the Problem Specifically

  • State the problem from each person's viewpoint.  Use “I …” statements and speak only for yourself.

i.e.      "I feel angry."  "I feel criticized."   "I don't understand."

  • Come to agreement on the problem.  Without agreement, both parties will expect a solution addressing their needs alone.  Hence, no problem solving will be able to happen.

Listen To Understand

  • Ask questions.  When you ask questions, you get better clarity as to what the problem really is.

  • Respond with empathy

                        -Share what you feel

                        -Reflect the feelings of others

                        -Understand the source

  • Dispel rumor and gossip.  Stick to the facts.

  • Determine causes

See the Opportunity for Improvement

  • Mistakes happen.  Give the benefit of the doubt.

  • Ask yourself if you are seeing all the possibilities.

Work Directly With All Involved for a Win-Win

  • Stay task oriented

  • Target solutions together, implement together, follow-up together

Healthy organizations are based on mutual trust and mutual respect for which openness and honesty are stepping stones. If you would like to learn more about SLOW and other conflict resolution techniques, or need help in resolving a conflict, call today!

 

Professional development workshops

 

 

“Ernest brings to the table methods that create real solutions and supports the implementation of those solutions.

I highly recommend his services.”

- Noel Eggebraaten

Vice President

School Specialty, Inc.

 

Latest HR News from SHRM

 

Member

Hampton Roads Chamber of Commerce

 

Toledo Area Chamber of Commerce  

 

 

In honor of Donald Lewis Smith

 

 

 

 

[Home]  [About Us]  [Feedback]  [Contact]       [Sign Up for Our FREE Newsletter]

 

Executive Coaching  -  Strategic Planning  -  Team Building  -  Continuous Improvement  -  Professional Development

Send mail to ernest@ealewisconsulting.com with questions or comments about this web site.
Copyright © 2008 E.A. Lewis Consulting