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Useful Tools
More Conflict Resolution Techniques Emotional Intelligence and Managing Your Emotions Deming's 14 Points of Management CADCA 17 Handouts Coalition Wellness
"The reward of a thing well done is to have done it.”
- Ralph Waldo Emerson
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Conflict Resolution Techniques
Staying Cool in the ClutchGetting comfortable being uncomfortable
Through simulations, you can imagine your way to success and make the unfamiliar, familiar.
Cooling Off HotheadsBe aware of threatening situations and plan how to handle irate individuals.
Mediating Conflict
Use the Conflict Resolution Covenant: “We agree to…”
Prepare: Gather the facts, be neutral, and relate the problem to their performance.
Tough Love Helping fellow employees cope in the workplace
Employees bring two types of problems:
Personal Problems: Let the employee vent. Just be a sounding board for them to say what they need to say. Beware that too much time here will enable a victim mentality. Let them say what they need to say, then it's back to work.
Performance Problems: Listen, collect data, ask for solutions, and offer resources. When work is not getting done, you need to understand why. Listen to what they have to say, identify the level of performance and any roadblocks they may be experiencing. Then you can effectively start to look for solutions.
Maintain the Three R’s of Good Management
Improve Your Listening Skills by
Inhibitors To Listening
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“Ernest brings to the table methods that create real solutions and supports the implementation of those solutions. I highly recommend his services.” - Noel Eggebraaten Vice President School Specialty, Inc.
Member Hampton Roads Chamber of Commerce
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ernest@ealewisconsulting.com with
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